The questions people actually ask
Where Domo has confirmed a policy, it is here. Where it has not, that is said plainly instead of filled in with a guess.
Ordering
How far in advance should I place a catering order?
Sooner is better, especially for graduation season and holidays. Order online as early as you can for your date, and call the store if you need to check that a date works.
Is there a minimum order?
Call the store you are ordering from and they will tell you what they can do for your headcount.
Do you deliver?
Every order can be picked up from Kahala or Pearl Kai. For anything else, call the store you are ordering from.
How much sushi do I need per person?
Depends whether sushi is the meal or one item on a table. Our planning guide gives you a starting number, and you set the quantities when you order.
The food
What if some guests do not eat raw fish?
The California platter is fully cooked, and the Mixed Combo and Sushi Combo platters both carry cooked items. Most mixed groups are solved by pairing one cooked platter with one raw.
Can I customize a platter?
Sometimes, depending on what came in that day. Call the store you are ordering from about what you want changed and they will confirm what is possible.
How do I pay?
Online orders are paid in the ordering portal when you place them. For a large order, call the store you are ordering from about payment.
Logistics
How should I hold sushi between pickup and serving?
Keep it cold and covered, and serve it the same day. Handling guidance is on the fresh fish page.
How do I order catering?
Through the online ordering portal, the same one every order goes through. Choose the store, add the platters, and pick the pickup date and time you want. For anything the portal cannot answer, call that store.
What should I have ready before I order?
Your date, pickup time, headcount, pickup location, and whether anyone avoids raw fish. The quantity planner turns the headcount into a platter combination before you open the ordering portal.
Confirmed
- Everything is made to orderPlatters are built for your pickup, not pulled from a case.
- Wasabi on the sideNigiri and platters come with wasabi served separately.
- Kabayaki sauceAburi torched items and spicy items are finished with kabayaki sauce. Ask for it left off if a guest would rather skip it.
- Limited itemsThe Ashley Kaisen Don depends on what comes in. Call the store to confirm before building a plan around it.
- Pickup locationsOrders are picked up from Kahala or Pearl Kai, whichever you choose when you order.
Ask the store
These are set order by order. Call the store you are ordering from and you get the answer for your date.
- Lead timeHow far ahead to order for your date.
- Minimum orderWhat they can do for your headcount.
- DeliveryGetting the order anywhere other than pickup at the store.
- Deposit and paymentPayment for a large or company order.
- Changes and cancellationChanging or cancelling an order.
- Setup and serviceSetup at your venue.
- CustomizationChanges to a platter.
- AllergensAny allergy in your group. Tell them when you order.
Ask us directly
Call the store you are ordering from, or place the order online for the pickup date and time you want.