Common catering questions
For anything not covered here, call the store you order from.
Ordering
How far in advance should I place a catering order?
Sooner is better, especially for graduation season and holidays. Order online as early as you can for your date, and call the store if you need to check that a date works.
Is there a minimum order?
Call the store you are ordering from and they will tell you what they can do for your headcount.
Do you deliver?
Every order can be picked up from Kahala or Pearl Kai. Everyday orders can also be delivered through online ordering where it reaches your address. For delivery of a catering-size order, call the store you are ordering from.
How much sushi do I need per person?
It depends on whether sushi is the meal or one item on a table. Our planning guide gives you a starting number, and you set the quantities when you order.
The food
What if some guests do not eat raw fish?
Ask the store you are ordering from. The printed menu does not mark platters raw or cooked, and Domo counts masago as raw fish, so the store is the one to say what suits your group.
Can I customize a platter?
Sometimes, depending on what came in that day. Call the store you are ordering from about what you want changed and they will confirm what is possible.
How do I pay?
Online orders are paid in the ordering portal when you place them. For a large order, call the store you are ordering from about payment.
Logistics
Is there a cancellation fee?
No cancellation fee. Orders can be changed anytime. Call the store you ordered from.
How should I hold sushi between pickup and serving?
Keep it cold and covered, and serve it the same day. Handling guidance is on the fresh fish page.
How do I order catering?
Online, through the same ordering page as every other order. Choose the store, add the platters, and pick the pickup date and time you want. For anything the portal cannot answer, call that store.
What should I have ready before I order?
Your date, pickup time, headcount, pickup location, and whether anyone avoids raw fish. The quantity planner turns the headcount into a platter combination before you open the ordering portal.
Confirmed
- Everything is made to orderPlatters are built for your pickup, not pulled from a case.
- Wasabi on the sideNigiri and platters come with wasabi served separately.
- Kabayaki sauceAburi torched items and spicy items are finished with kabayaki sauce. Ask for it left off if a guest would rather skip it.
- Limited itemsAshley Kaisen Don and Tokujyo Platter: not always available. Call the store to confirm they are in before you plan around them.
- No cancellation feeNo cancellation fee. Orders can be changed anytime.
- Pickup locationsOrders are picked up from Kahala or Pearl Kai, whichever you choose when you order.
Ask the store
Call the store you are ordering from about these.
- Lead timeHow far ahead to order for your date.
- Minimum orderWhat they can do for your headcount.
- DeliveryGetting the order anywhere other than pickup at the store.
- Deposit and paymentPayment for a large or company order.
- Setup and serviceSetup at your venue.
- CustomizationChanges to a platter.
- AllergensAny allergy in your group, before you order.
Ask us directly
Call the store you are ordering from, or place the order online for the pickup date and time you want.